A health plan's knowledge, in one assistant

AllCare's customer service team was running on spreadsheets and tribal knowledge. Member questions took longer than they should have, and answers varied agent to agent.

We designed and built an AI service assistant that centralized institutional knowledge into a single source of truth, replacing manual spreadsheet lookups and giving agents a consistent answer layer.

Service agents began answering faster and more consistently, reducing operational friction and raising the floor on service quality across the team.

AllCare's member-facing experience hadn't kept pace with member expectations. Dense healthcare information was hard to navigate, and AllCare's innovation team needed a working prototype to test a future member experience.

We built a member portal prototype focused on usability, accessibility, and future-ready design, translating complex healthcare information into a clearer, more intuitive interface.

AllCare's innovation team gained a working prototype of the future member experience to guide later build decisions.